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Episode 26: Analyzing Customer Experiences with Shmuli Goldberg of ClickTale

In this episode, the Beyond Web Analytics team talks with Shmuli Goldberg, Director of Marketing and  Communications at  ClickTale about Analyzing Customer Experiences.   The conversation covers who and what ClickTale does, implementation process, and case studies of how analysing the customer experience  can impact the performance and conversions on your site.

So download this podcast to your favorite mobile device or listen to the podcast here! If you have any comments or questions for the podcast, please use the comment section below.

Hosts: Adam GrecoRudi Shumpert
Guest Host: Shmuli Goldberg

Shmuli Goldberg is the Director of Marketing and  Communications at ClickTale, the industry leader in Customer Experience Analytics. After watching countless hours of user browsing sessions and dabbling with most web analytics solutions on the market, Shmuli has gained an uncanny insight into the world of web analytics and usability. London born and bred, Shmuli has studied in both the London School of Advertising and the Interdisciplinary Center, Herzlia. He now lives in Israel, where the ClickTale head office is bas

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Note: The sound clips used in this podcast were used under license.
Burnkit2600CC BY-NC-SA 3.0

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2 Comments

  • carl
    Posted 29 July, 2010 at 8:31 am | Permalink

    I reccomend Clicktale as the best usability tool. Its heatmaps, real time videos and aggregate behaviours and analytics are second to none!

  • Posted 29 July, 2010 at 11:00 am | Permalink

    Really interesting stuff! Loved hearing about the use cases. Thanks for sharing.

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